I transferred funds from my UK saving…
I transferred funds from my UK saving account on 4th January for £2500 which my bank Santander paid to Panda remit at 13:36 pm (within a couple of hours) but Panda remit couldn't validate my payment as the funds had been transferred from my UK saving account instead of usual UK current account which is linked to the current account and does not have a sort code and account number with my name on it as like UK current account. it had Santander's unique number (GB41 ALEI 0900 0000 0500 05) without my name. Panda remit cancelled the transfer and initiated a refund on 5th January after chasing and explaining what Santander has explained regarding the different account numbers to almost many agents (Agent ID: 8006, 8013, 8018) but no luck. I also sent an email to the CS team on 5th January but no luck again. I now sent a follow-up email today to the service team and eusupport team too. Since then I am waiting for the refund for transaction No: 1060278080171413504 of £2500. I really appreciate it if my complaint reaches the senior member of the Panda remit and they refund immediately in my account via Santander. This was my first transfer from the invite I received from my friend but was very worst and can see is turning out to be a nightmare as no one is responding correctly on their App Chat and Whats App chat.