Hair not as described
INITIAL REVIEW 14/01/24: ONE STAR Hair bought on Ali- express was not as described. I have been given the run around over the last year to have the shipping costs refunded for the hair. Still not done. Customer Service on Ali-express is awful. The hair is of poor quality. The company is unfair and dishonest. I DO NOT RECOMMEND UPDATE 18/01/24: THREE STARS After this trust pilot review, I have been contacted by members of the Celie Hair Customer Service Team. They investigated the case promptly, issued a refund of the shipping costs, and offered an apology. They mentioned that there are two different departments of Celie Hair that deal with issues from Ali Express versus their Main website and that they were not directly responsible for the poor service. They have also requested that I remove this review. In light of the prompt customer service from them at this point, I have offered to amend the review to 3 stars as the customer service from Celie Hair was good, but the product was not.