Customer NO service centre
Bought a shockwave therapy machine for about $200. Description seems genuine. On arrival it works like a heavy hand held massager that you can buy for 10% of the price. It also could not turn off automatically and there is no off switch so had to cut the mains socket. Customer service gives you the run around. They can send you an email to say they reject and the same person says they have taken over the matter and will look into it 4 mins later. Clearly a tai chi motherhood apology and run of the meal "service". Better to ask the bank to stop/dispute payment. Never buy from them again. Such a nightmare. Can give them the negative publicity they clearly deserve to protect others. They now say they escalated, took back package which I gave them in pristine condition. I did not open at all when they first rejected. As usual no reason just return it again. I didn't even bother to open it again after the first time. Now I see their reason for rejection is package quality check failed. Very unscrupulous.