Terrible Customer Service
I have previously posted a review of JJ's House but have had to delete it as the company included my personal details in their reply. This is the latest in an increasingly frustrating customer service interaction that I have had with the company after they failed to ensure delivery of the item that I ordered. I ordered well over a month ago and did not receive my item. I noticed an issue with the address held by the courier and flagged this with the company. They did not take any action to correct the address and promptly closed my order. Since then I have had a frustrating back and forth with the company where they have denied responsibility for the issue and repeatedly offered me only a partial refund or vouchers. They have finally reviewed the case and, as a result, have offered me a full refund. However, just after they informed me of this, they carelessly published my details on this platform. I have been worn down and upset by my interaction with this company over the past couple of weeks and really wish that I had never placed that initial order. I hope that this review will help others avoid making the same mistake I did. Edit: the company says that they did not close my order after I initially flagged the address issue. To clarify, I received an email after I raised this to say that my order was ‘completed’ despite no apparent action being taken to assist me with the shipping issue and my item not arriving - to me that seemed like my order was being closed… This is what caused me to give up on ever receiving the item and asking for a refund in the first place. 15 emails and a lot of stress later it looks like we’ve now reached an agreement re. the refund.