Excellent, Responsive Customer Service
I can't yet give a review of the product as there was a shipping issue. But I can give a review of the excellent customer service I received from Isabelle. The "last mile" shipping company, SwiftX, sent the proof of delivery photos. But the delivery was 1) left in front of my garage at 9:30pm rather than the driver taking 3 extra seconds to leave it at my front door. 2) was gone by the next morning. 3) wasn't even the right package. SwiftX "delivered" an envelope. I ordered (2) Havie lamps which Isabelle agreed would not fit into an envelope. She apologized for the shipping company and promptly replied to all my e-mails throughout the process and she got a new order processed right away for me at no charge and gave instructions for them to deliver the replacement to my front door. Give Isabelle a raise! Or at least buy her lunch more often.