Unhelpful
Tried to open an account for my dad. I have financial power of attorney and provided the details like tax file number and driver’s license number. I gave them the phone number of my sister who also has POA and my phone number and provided a scanned copy of the POA. The account opening was rejected by compliance based on some “know your customer” decision. There no recourse available. No attempt seems to have been made to know the customer’s situation