Ripped Jacket Received - No Support Available
Received a new leather jacket from LeatherUP and it has a tear in it. Tried to use the link in their email for returns and it leads to a 404 error, page not found. So went to their site and found a link to their Return Portal. Filled out the form on 1/12/22 and never received an email notification stating they received my request. Sent an email to their customer support email two days ago asking for an update and have not had a reply yet. Ultimately I do not want an exchange and only want my money back as the jacket arrived damaged and now I have no faith in LeatherUp to provide any level of customer support. Oh, the return also requires I pay for return shipping even after receiving a damaged jacket.