Easy refunds?Joke.
It's the holiday season which for most is a joyful time of the year. This time of the year some businesses' customer service can be lacking. For example, I bought a doll for a little girl from Reborn baby doll company and I paid over $100 with shipping. The doll itself was over $80. Anyway, the one the right is what I had ordered but the on the left is what I had received. I notified the company and asked them to send me the correct doll. At first they said,it was the lighting on that made the doll look different. I replied,its in the description : brown eyes and brown hair. The doll that was sent was a blue eyed and strawberry blonde. Long story short. I have to send the doll back,which is understandable, to CHINA to get my full refund! In their defense they said that I could keep the doll and they will return 25% of the cost. I HAVE TO PAY FOR THE SHIPPING TO CHINA! Informed them all I want is the doll that I ordered or a full refund. Informed them that this doll looked like a Walmart doll. This doll was supposed to look like a real baby.The doll was supposed to have silicone extremities to have that real flesh feeling. It feels and looks like PLASTIC! This special little girl looks like the doll that I had ordered. This little girl's, family are extremely giving and are kind. I just wanted to do something nice for the them because they are hard working and honest family. Am I wrong for being upset? This is basically, $100 doll. I can't give this doll to her. It looks cheap. If I wanted a less expensive doll then I would had bought one plus, all of the accessories. I don't know to pictures to this site.