Here in Brazil there is a very famous…
Here in Brazil there is a very famous website for complaints called Reclame Aqui. When we make a complaint against a certain company, this site provides that company with the complainant's contact information in order for the complainant and the defendant to reach a consensus. Clearly this site does not do the same thing which makes it difficult for the two parties to reach a solution. I would suggest that this site take the same action, because a site like this has to be aimed at solving problems and not just public execration. Depending on the problem and how it is resolved, my evaluation of the complained company could improve. That's my opinion.