Will not order again
I haven’t received my product yet so my review is only regarding the ordering process and customer service. I chose an expedited shipping option to ensure that my product would arrive in time for Christmas but now my tracking info shows an estimated delivery date of Christmas Day. I also noticed once my order was completed, they had added back in additional charges such as VIP and insurance which I had already declined earlier in the ordering process. I used the chat function to request a refund for the additional expedited shipping expense and the fees that had already been declined. Despite the fact that they still have my credit card information on file, they are citing that they are unable to refund those expenses since the order has already shipped. They also noted that there is an additional 3-5 day processing time on top of the estimated shipping time that is not noted in the ordering process. I won’t do business with this company again. I’ve used another company for a similar product and it was a big mistake to not stick with them this time.