Not a pleasent experience at all
Not a pleasent experience at all. You order, pay, and then someone, somewhere gets into action and orders whatever you ordered at their kitchen table, from a supplier. At that point they find out what is in stock and will be drop shipped. I had around $10K in not available items. Payment was taken, and they were not even sure when it would ship (took 2-3 months!). We had an add on accessory box with one of the parts being the wrong part inside that box and when I finally reached someone, the first thing she could bring up was not an apology, or a "we're gonna fix this", but a "you are outside your complaint window". You can tell by the many reviews, over 50% are NOT positive. That’s a horrible record. The only 5-stars are simple orders where nothing went wrong, and no further contact was needed. When something does go wrong you get a “you are outside the return window, we got you cornered and will no longer take care of you”… and “that’s our policy”. That’s ABSOLUTELY horrible horrible customer service. All subsequent email conversations seem AI generated, unpersonal, generic answers. You get nothing taken care off. Even tried to get a first name multiple times. It just gets ignored. They have no real store, no real location. Learned my lesson the hard way. Look a bit further, find a real store, and be happy.