Deko Customer support non-existent
I ordered a submersible pump back in April 2022 but never used it as the pump I was using to drain the water off the pool cover started working. My basement flooded (back in December, 2022) so I grabbed the Deko submersible pump (that I had never used) and attempted to use it to get rid of the water flooding in. No water came out the outlet so I continued to hand bail the water into a nearby sink. When the emergency plumber showed up, he took the pump apart and there had been no impeller ever installed. After several attempts and emails with Deko customer support over the past few months, they recently (Feb. 2023) came back and offered me $5.99 saying that I had been using it for a year (which was not true as at a maximum it was 8 months). I had fully explained the situation that it had not been used and they ignored it. That said, it was still within the one year period that they quoted. I even tried to purchase an impeller from yhem and that request was ignored. Update: Feb. 2023. Deko has just recently come back and offered to send me a new pump if I pay the shipping. It hasn't happened yet but seems to be a step in the right direction. Will update the rating when the pump is received.