Ridiculous Customer Service from Fairprice Call Centre
Made an online delivery last Sat upon checkout i realised that the discount was not applied. Called fairprice delivery hotline and had a few email exchanges of screenshot. Did not receive any update called in again on Sun around noon time. Spoke to this agent Helen and she was utterly rude and arrogabt. She could not solve my issue and i told her i needed the items urgently so i need to resolve the issue to place the order. She insisted that i wait indefinitely. I asked to speak to her call centre manager &/ senior officer she told me have to wait for Mon. I told her Im sure if the call centre is in operation there will be a Duty Manager. I dont mind holding on the line if hes busy. Helen told me ' OK You csn hold on the line and listen to music'. Till today i called in again then a team leader called me whos similarly rude. She told me she apologize for Helen but its her job to protect her staffs. Goodness is this customer service! Never order from Fairprice Online again