SESeedly★★★★★
Funny customer service (in a not-good way)
As a company, we have been unable to get any support from them since March (7 months ago) with a simple request to reset our account's password.
They keep sending us robotic reminder emails every now and then:
"Just wanted to follow up on your recent request and see if you had any further questions or needed any more help with this issue.
We haven't heard back in a couple of days, so to make sure our records are accurate, we'll be closing out this case soon."
When I respond to remind them that we are waiting for them, we keep getting another robotic answer :
"...
Please be assured that our technical team is actively investigating the issue to identify the root cause and implement a fix as soon as possible. In the meantime, we kindly ask for your continued patience as we work to restore everything back to normal.
..."
Feels like this company is run 100% by AI.
2025-10-15
3E3E Accounting Pte Ltd★★★★★
Fair, but could be better
1) 3E is responsive and generally reliable.
2) Pricing is fair.
3) It is not a good experience that 3E regularly spams us with automatic emails like "Warning! There is this and that regulatory obligation and you will get strict penalty if you don't do it, but if you already engaged 3E you can ignore this email". This kind of email is unhelpful and unprofessional, because it means that we always have to respond back and double check if 3E is actively handling this obligation or not. The professional approach would be that 3E personalizes the messaging according to whether they are taking charge of given obligation or not.
4) The above point 3 has been raised to 3E several times already, but has been ignored. This makes me believe that 3E does not really care about the quality of the service.
5) It is a bit too strict that when we utilize 3E for ND service, we have to use all other services from them also and we are even not able to save costs by filing the NIL GST by ourselves - sometimes 3E makes this simple obligation unnecessarily complicated. And we are not clear why 3E deleted our old Corppass and would not allow even me as a director to access it.
2025-10-15Helpful 1
