I'm so disappointed to write this…
UPDATE: We received a new tracking number soon after writing this review. I tracked it and it arrived within the normal time range it should have taken (2 weeks) even though it took 10 days to start moving. Though I believe this could be because it came from China and shipped out from the Netherlands. Opened the package and everything looked good. We tested the product on a tough area and it worked like a charm, so we are very happy that the product is real and it did arrive. I wish we had a better first time ordering. We will order again from them but maybe pay for the faster shipping to avoid having any mishaps. I would give this experience a 3.5/5 but I rounded it up because the cream worked so well. I'm so disappointed to write this because I had high hopes but should have checked trust pilot first. I ordered 100 creams for our studio November 15th 2022. It shipped Nov 20th and the last update for the tracking saying left China Nov 23rd. I reached out to tktx via whatsapp on January 5th and got a reply on the 9th that the package had shipped and they would follow up with the shipping company. On the 15th of January they told me my package was lost and a new one was sent. I asked for the tracking number and was told to wait for the email and they are waiting for the logistics team to send to them. I knew there was Chinese New Year so I waited... I'm still waiting. I sent whatsapp messages on Jan 25th, 29th, 30th, Feb 1st, 5th and again today. I watch as their status goes offline then online again but my messages are ignored. I have also sent an email with no reply. The only step I have left is to post this review and contact our CC company to report this transaction. UPDATE: The same day I posted this review I received a whatsapp message with a new tracking number and a message that they where closed for the holidays and had lots of orders come in. The new shipping number is shipping from Netherland and said that it's ready for pick up on Feb 3rd but has not been picked up. It's confusing as to why it's not shipping from the same country as the original and also why it hasn't moved for 10 days.