speechless
Every time my credit card is up for renewal, they send it to an address I haven't lived at for years. Every time, I ask them to change it, but with no success. Last year, they outdid themselves. Again, they tried to deliver it to an address I don't live at anymore. Usually, after the delivery to the wrong address fails, I can request to pick up the card at my local branch, but even this was too much for them to handle. It took 16 calls to customer service and sending numerous documents via email just to receive a response asking me to zip the documents. After a long six months of back and forth, I still don't have the card. Bravo!