ASAsk & Embla★★★★★
Incompetent customer service
Item purchase was faulty, customer service refused a refund and said they’d replace the item (which I was fine with), it has now been two months and my replacement order has been made twice and then cancelled on their end which I assume is then trying to get away with not sending it out.
I am continuously having to follow up everything on my end, telling them when the item is in stock etc. and they refuse to tell me what’s going on.
Disappointing customer service and even more disappointing quality of their items.
2023-04-04Helpful 2
ASAsk & Embla★★★★★
DO NOT BUY FROM THEM
If I could rate lower I would..
Have ordered multiple items that have broke within a few months. Customer service are shocking and will only offer a 15% off code (which you can find anywhere online) instead of following consumer law and offering a replacement or refund for faulty item.
No faulty policy on website so they can make it up on the spot when you contact them.
All the other reviews in regards customer service not being helpful are also accurate. Will never purchase from them again, so disappointing.
2023-02-13Helpful 3
