Let down on sizing and quality
Very disappointed with my green velvet rhinestone outfit that arrived today. Given 2 stars as it has arrived quickly but size guide does not match what I got. I am usually AU/UK 14-16 and I checked measurements carefully and erred on generous and ordered XL. It is way off and way too small. Dress is 15cm shorter than coat and only comes to my knee so too short and quite a lot of rhinestones are missing in prominent positions on dress. I have emailed the company today so awaiting to resolve this. Is a shame as I love the outfit if it matched to what it should have been. Update: The company did reach out to me however every option they suggested would put me out of pocket for a faulty item and next size up was out of stock. They honed in on it not fitting rather than faults as Ive outlined. They would give a full refund if I paid for return post, or 60% off if I bought another item or 30% refund for non return. I did not feel this was satisfactory and gave them option of full refund and they pay for return post or I take it to Paypal. They then offered a 70%refund and I didnt have to return it. I took this rather than mucking around with a paypal claim. Yes they did respond and did communicate and did give me the 70% refund promptly but did not take responsibility for a faulty item. Despite having enticing designs I would not purchase from them again due to seemingly non existent quality control. A week or so later everything on their site was $9.99 for 24 hours....I was out of pocket more than that!