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Casey Salz

United States

1 Reviews
9 Reads
1 Useful

1 review

US Fireplace Store

Impossible return process …

Make sure you research your order before you place it. I was assured the log set I ordered would fit. Unfortunately that was not the case. The return process was hands down the most tedious process I’ve ever had to do. Ultimately I had to dispute the charge with my bank to get a refund. Never an apology or more importantly never any help in getting the correct log set. I tried multiple times to get help but never was able to speak with anyone who could accomplish anything. Nice enough people but a nightmare customer experience.

2026-06-30Helpful 1