ZERO competence in treating trial users | Total Frustration
I joined the Trial Version to see how to use the service from the inside. After 1 free transcription, I left the platform as I did not find it relevant for me. After some time, I WAS CHARGED the full subscription price of $29.99. NO email reminders were sent (both inbox and spam checked), NO notifications were used on the personal account screen, NO remaining days were counted anywhere - as most respectful services do. I requested a refund \ explanation by contacting their support on Feb 8th (ticket 3067419) AND NEVER GOT A REPLY. Today, on Feb 17th, I reached support chat and their representative Quinton admitted that A) he personally saw my ticket AND DID NOT reply, B) the support team IS NOT aware of the notification system, C) NO refunds are actually possible, D) and also that I can send a complaint email...to their support (what an irony!) In other words, THE ONLY way for users to know about the remaining days is by checking a subscription tab constantly (but only if you are aware of it and if you managed to find one). My complaint is not about money themselves but about the level of communication, support and user treatment, meaning: 1. There are NO any emails \ reminders at least 24h before the trial period ends 2. There are NO any website screen notifications 3. Support DID NOT respond to the support ticket even though they KNEW there was a request 4. Support DOES NOT aware about how their reminder system works 5. REV.com according to support team (I have chat screenshots) is UNABLE to provide a refund for unsatisfied customers, who even DID NOT use the service, which can be easily checked. I am TOTALLY disappointed with my customer experience with this service ON EVERY level. Refund is a minimum that the respectful platforms must do in this kind of issue - especially if the service itself was not used AT ALL. I would like new users to keep these things in mind during your trial period.