Extremely Disappointed with Customer Service
I am extremely dissatisfied with Rotimatic's customer service. This has been one of the worst customer support experiences I have ever had. My first machine arrived defective and had to be replaced. When the replacement finally arrived, it was a different color from the one I originally purchased, which was disappointing and never properly explained. Now the replacement machine has had a broken stirrer for over two months. The product is still under warranty, yet I have been unable to get any meaningful support. I have sent multiple emails, submitted chat messages, and repeatedly tried to contact customer service, but nobody responds to my concerns. My inquiries are simply being ignored. When customers spend a significant amount of money on a premium appliance, they expect reliable support when problems arise. Instead, I have experienced defective products, long delays, poor communication, and a complete lack of responsiveness. The machine may be useful when it works, but if something goes wrong, don't expect timely assistance or customer care. Based on my experience, I cannot recommend Rotimatic due to their extremely poor after-sales support and failure to honor warranty-related service requests. Pros: Convenient when functioning properly. Cons: Defective units, replacement issues, broken parts, unresponsive customer service, ignored emails and chat requests, poor warranty support.