OCOCBC Bank★★★★★
Paynow rejected and transaction delayed by a day
Tried to do a Paynow transfer today with urgency. Received an SMS that the bank was unable to process the txn and to call the bank. A Mr Ivan started asking me a handful of questions right down to what exactly i am buying even though i explained the money was for my sibling, He then told me he will get the fraud team to release the funds. After half an hour he said it cannot be done because transaction was rejected and i need to activate one token and wait 12 hours. As a result my transaction was delayed by a day. Does the bank plan to compensate their clients for their losses or late penalties??? Never been so pissed with a bank. Totally absurd company!
2025-04-24
UNUnited Overseas Bank★★★★★
Penalised for bank's inefficiency
Apply for UOB credit card to get 20,000 miles. Tried applying online on 1 Sep multiple times and unable to process. Tried calling bank multiple times on 1 Sep and was told not sure why, to apply at branch. Visited SG branch on 2 Sep. Waited 1 hr to be served with only 3 customers in front of me! They took time to process my application in the two weeks that followed. I received my card in mid Sep and charged SGD6K. Was told to wait till Feb 25 to see if I get the miles. End up did not get. Tried my best to get the miles and was penalised because of bank's inefficiency. From Sep 24 to Mar 25, I have charged more than 5 figure to the card. So its time to stop using this lousy bank
2025-03-18
