Not the best experience, but customer service saved face.
I was excited to order my product. Nothing said it was out of stock. But days went by and it never even said it was processing. It just said order received. I emailed to get an update with no response. I found a number and called. The customer service representative looked into it and couldn't find an update. He put me on hold and came back to say they were going to process a refund. Which they did. So that part was appreciated. But letting me order it when it must have been out of stock was frustrating. Then not being able to get an update was frustrating. Only good thing about the experience was the customer service representative that I got on the phone. So I give an average of 3 stars.