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Mich

Taiwan

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1 review

carlinkitcarplay.com

I bought the Carlinkit 5.0 wireless…

I bought the Carlinkit 5.0 wireless carplay from an online store in Taiwan. After 6 months it stopped working. I contacted the technical service by email and they responded quickly. They tried to help me reset the device, but since it didn't work properly, I had to send it to China for repair. The person I was in contact with gave me a wrong address (when I checked it before sending it, it didn't appear anywhere in China) and I had to search their website for their offices to find the correct address. Within two weeks they sent it back to me repaired. I had to pay the shipping to and from the store. The wrong address and paying the shipping is the part I didn't like and that's why I give them 4 stars. At least this device has a real one-year warranty. Other devices of Chinese origin that I have bought and that claim to have a warranty, when they break down they don't have any kind of technical service. The GOOD - Quick response from customer service - Quick repair and return - Real one year warranty The BAD - Pay for round trip shipping to repair Overall. Happy with the product and service.

2025-02-14