Poor customer service communication and poor quality
I ordered four shirts because I was too lazy to go shopping at a brick and mortar store. This was my first mistake. Then I saw the bargain price and was fooled into thinking the quality was there. Second mistake. I was hoping to get the shirts delivered before I went on a vacation and they arrived four weeks later, incomplete and missing buttons. I returned from my trip and only found three of the four shirts. I kept looking for any information in the bag that would indicate where my fourth shirt was but nothing was found. I immediately sent a message requesting the shirt and letting the company know that it wasn’t included. I thought this would have been the worst part of the transaction but then I started to try on the shirts. The quality was poor, fabric felt synthetic, there was loose threads on all the items and one of the shirts was missing a button half way down the front. I couldn’t believe it was missing and looked for the spare buttons which are usually attached somewhere on a shirt but none were found. I wrote another email to complain about the missing button and sent a picture. A few days later I received an email back from the company which only addressed the missing button. They responded with “Sorry, these items look like the same as our add, we could not refund you but we could give you 40% discount code…” I tried to explain that the missing button was not advertised. Although the picture I saw was of a model with washboard abs with the shirt only buttoned with the bottom two buttons, I don’t have those abs nor should I be expected to walk around with a shirt opened that far down. They never addressed the missing shirt. I repeated the request for the fourth shirt and they never mentioned it. Finally, they said they could send the shirt” for free” if I left a comment on Facebook or something ridiculous like that. Two days later I received the fourth shirt. I cannot express how incompetent and unprofessional this company is. I would not recommend buying from this company unless you like frustrating customer service and poor quality apparel. I gave two stars because I got the order completed.