Rancid order - I was a long time customer of Osso Good
I was a long time customer, several years. Last year they appeared to begin to have supply issues. I still stuck with them. That said, I ended up receiving two orders at once in January as one of my orders never came and they finally sent it. No problem. I had had a few from one of the orders and they were fine. This past week I defrosted two in the refrigerator, as is instructed. I opened the fridge and the worst smell I have every smelled permeated my home. It was so rancid and smelled like a dead animal or worse. I had to open all of my windows and bleach my fridge. It lingered for hours. I have tried to contact Osso Good for five days to no avail. They have no phone number to contact so you have to do so by email. I have 14 pouches left, $140 worth and have to dispose of them as I am too afraid to defrost them. I am extremely disappointed.