Absolutely terrible customer service
Absolutely terrible customer service. Ordered labels from them, came in the wrong color. It was supposed to be orange, came in red. No biggie. Mistakes happen. Asked for a replacement. Was told to give pantones for the colors needed. Then told I gave the wrong format of pantones, and rather to give it in CMYK values. Then told to give the mockup in PDF form. All on separate emails. Annoying, but not a dealbreaker. Inefficiency seems to be the norm here. My issue is after giving them all the information and files that they need that they could've easily done on their end, I was told I would be sent a proof to finalize the process. 10 days later, I reach out AGAIN to ask for updates. Then I was told to re-send pantones, and send another mockup in pdf. In other words, nothing was done with my order for 10 days. Wasted my time and money waiting for labels that never made it even to the mockup stage. Asked for a refund, and of course they accepted, since no work has been done. I normally am very forgiving when it comes to online ordering, but this is unacceptable and outright absurd. I will never order from this business again and will warn all to stay away. Incompetent company that needs to dissolve.