HORRIBLE
HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE, HORRIBLE!!!!! DO NOT waste your money. Their motto is “For Piece of Mind”. It’s more like “Piece of Crap”. They were bought by American Home Shield, also operating as “Frontdoor.” They are ALL the same “shady” company. The only thing they are good for is if you have a sink, tub, shower or toilet clog and is an over priced service call. It better be a simple unclog because if something needs replacing, they claim it’s a preexisting condition which their company doesn’t pay for. They normally choose companies that have a lower or newer reputation. They have a set price on what they will pay for so there is NO to little motivation for the company to fix much of anything. I have a 46 year old AC that is dying a painful death. The 3 years I’ve been in my house I’ve had to put in approximately 6 calls to HSA to have someone come out to try and fix the ac. All they did is put glorified bandages on it. They won’t replace. They are arguing it’s dying because of lack of maintenance which is untrue Also, got the company to say I had code violations, which isn’t true because the bank would have never approved my loan to buy the house less than three years ago. They are CROOKS!!! Eager to take your money for a so-called 7 Star Upgrade but not willing to shell out a dime to fix the issue. When my refrigerator/freezer went out it took three months to replace and I had to fight to get it escalated so they would give me a check which was less than what I would pay for a comparable unit. I finally got the supervisor to return a call after a month of arguing with barely speaking English Customer Service Reps. They promised to give me a loaner so I could put some groceries and medicine in and I ended up having to go and buy a small one myself because they never made good on their promise. THEY ARE USELESS and liars!!!!! I will NOT do business with again. I suggest you don’t either. I definitely would not give them any stars if could. More like “negative” stars. American Home Shield, Home Shield of America, Front door, whoever you pretend to be…..you all suck!!!! Been without functioning ac for 4 months now.