No refund received, no communication, silence
The items I ordered were fine, good quality but they were too big. I tried to organise an exchange. Nothing happened. I finally got a return address in Victoria from the support email and decided to get refund as communication was hard work. I returned the items, tracking advised items delivered weeks ago and no refund, nothing. I'm now going to contact my bank to recoup the money, as Crz have my money and items.