It is absolutely horrible
It is absolutely horrible. I decided to rent a Peloton bike for rehab after a broken foot. The delivery company they use came four hours after the scheduled delivery time in the dark of night near 10:00. We were in bed and heard the gate alarm go off. They did not call as promised, nor was there anyone to reach at Peloton. They barely hooked up the bike, and Peloton never responded to my calls for assistance. After several weeks of no service and being on hold forever, I decided to return the bike. For pick-up they scheduled — you guessed it — the same delivery company. This time they failed to show at all, after we had cancelled our plans for the day. Right now I have been on hold with Peloton customer service for 31 minutes. The attendant did come on briefly and ask me if I could hold for a minute. So here we are, more than a half hour later. Pissed to hold on, but afraid to hang up, because I need this whole nightmare wrapped up. Perhaps I should just shove the bike in a Manila envelope and send it to them COD…I’d like to shove it somewhere else….