Horrid company DO NOT USE
Horrid company DO NOT USE! After getting a seven day cheaper ‘trial’ for £7 their plan commenced at £29 a month. I forgot to cancel the trial and Bartley tried to charge me the amount (fine) but luckily I had transferred all money out of the bank account they had access to. They repeatedly tried to charge me in the space of a few minutes all of which were declined by my bank of course. I then went to cancel my membership whereby the crap website kept glitching and I wasn’t sure id cancelled it or not but given that there was a big “FREE” next to my membership, any normal person would assume that free=free?? Apparently not because they tried billing my bank several times over the space of a few days. Usually if a paid service cannot get your payment they will just simply CANCEL YOUR MEMBERSHIP or perhaps CONTACT YOU and ask why you weren’t paying. But no. Anyway, I meant to go back to check why it was billing me but unfortunately I got paid that day into the bank account they had access to where the £29 was immediately taken from my account. Within an hour of the notification I contacted Bartleby and informed them of the complication and that would they give me a refund due to the mistake I made BECAUSE of their crap website? No. Despite me not having used their premium service, and contacting them as soon as possible, they completely refused. Worst customer service I’ve had even though I thoroughly explained and even showed them a screen shot of the membership page that confused me with the word “FREE”. DO NOT USE. I’ve just read many of the other bad reviews about this dirty company refusing refunds.