Quick and Personable Customer Service
Update: I had originally given a one star review as my experience on the website after paying for the membership wasn’t a good one. However, Veronica, the customer service agent was quick, personable, and I felt listened to. I received a partial refund and I will be meeting with them for a video call soon. All of which makes me feel valued as a customer. Also, they are in the midst of resolving their website issues, which was my original concern.