A good Costumer service is to solve problems not just use politeness
I had to go for crazy manouvers to buy two pairs of the same singlasses model that I cherish ( it was a gift of a loved one and I lost the original one and found them in Zalora, so bougth two).. I had them shipped to my friend in SIngapur, another friend went by chance on Holidays to Singapur and could finally bring me my glasses-to Spain And sadly Zalora had sent the wrong glasses!!! Their mistake. Yes it's passed more than a month, but I just want the glasses I purchased... and send them theirs ( which are perfect... i sent picts). Their answer: Impossible ...sorry for the inconveniences....that's their answer after explaining it all... 20 emails letter..... really? Exceptions make the rule. Are we human still? You packed wrongly.... ..I just want the pairs I ordered, nothing more, nothing less. I have seen they still have both of them in Stock... hope they are sensitive and change their mind. thank you