I get why some people are frustrated, but read the full review
So I placed an order for a back drop on the 6.2.23, and based on their "5 - 9 business shipping days" hoped I would receive the item before the 22.2.23 as it was a present. I hadn't received anything by the 15th so sent an email to them. I promptly received an email saying we will post asap, I pressed them for an eta, and was told up to another 10 days. I opened a paypal case up just in case the item didn't arrive as I was thinking I wouldn't receive, however around a week later it turned up, and I was pleasantly surprised, and the person who I purchased it for also liked so all good. So I think the main problem in my experience is the shipping times, they should advertise 15 - 28 shipping days just to be sure, bearing in mind these are WAY cheaper than anything you can get in the UK.