Terrible Do Not Subscribe
Terrible - no customer service. My Mom lost access to her account several months ago. We tried everything they said to gain it back, but still it’s locked. She decided to cancel and received a reply from Instacart that there was NO MEMBER associated with the account. Since no member, they could not renew. She did this a month before the subscription expired. Thank goodness she had me as a family member with limited access so I could order for her until it expiration. Well, then she noticed they charged her credit card for renewal. She called them about having canceled a month before it expired, no member associated with the account, etc. Instacart replied that she had to cancel the first five days of the paid subscription. She re-stated everything that occurred along with still having no access. THEN they tell her that she no longer has her own membership but under someone else but cannot share that information with her. So, they can charge her credit card for someone else to have her a count and still deny her access to Instacart. She was on the phone again today with multiple levels of customer service with no solution but another promise that they will have someone contact her. They’ve said that before with no contact. Told it was illegal to charge for a subscription and then deny access. Guess will be heading that way soon.