Hello
Hello, This review is not for the general public. It's for your own internal records. I had ordered Jatamansi Spikenard Supreme capsules, order #1107. I received a confirmation and then a few days later I received a text that my order was being refunded. No explanation was given. I texted back to ask what the problem was, and I never received a reply. I used a credit card that was valid until April, so I thought perhaps the problem was that I needed to use my updated card that effective in April of this year. I had already used it a few times before. So, I reordered a few days later with the updated credit card, The new order # was 11119 and I received a confirmation # of 1AEYOUYL9. The message attached to the confirmation was that I would be informed when the product would be shipped out. After that there was no further information. I had no idea whether the order was processed, or if it would be shipped and if so, when. Since I needed the Jatamansi I ordered a different formula of it, and different brand, from another store. The next day I received notification from that store that the order was being processed and the day after that the order was being shipped. I had ordered the Harmony product from you before and I like it. I understand from calling Harmony in, I believe, Oklahoma that the product has been out of stock and would be coming in next week. If I would have been informed of that I wouldn't have ordered an additional bottle of Jatamansi without the Triperine for improved absorption. In any case, I spent a lot of time trying to contact your customer service and it didn't work out very well. The product, however, is very good and I still would like to know approximately when it will arrive. I referred two other people to your website for Jatamansi and they were unable to contact you, so they, also, ordered a different formula of Jatamansi elsewhere. The first time I ordered from you, by the way, there was no problem and I hope that will be the case in the future. If you provide a phone # for people to contact you, a lot of time could be saved and confusion eliminated. Thank you for reaching out. Sincerely, Amrita Redding