The developers really don't care
This game can be fun. You can spend a lot on it. It is addictive and the friends you make are great. However it is riddled with glitches and problems. When complaining about a problem due to IGG, they will appear helpful. They will review the issue. What they will not do is help you with anything that went wrong due to their issues. I used to spend money on this game. Not anymore. I play quite a few games, but have never experienced any where near the number of problems as this game. There will be times you can not log in unless you delete the game and reinstall it. It is extremely difficult to support such a greedy, money hungry business such as IGG. Having played for almost 2 years it's just not as fun. Mainly due to the lack of support from the developers.