Price advertised did not match my charges
I booked a return ticket for my son in August. I received an email stating that they were having trouble to get in touch with me even though I had provided them with my cell number and had it in front of me. I called them back, incurring long distance charges and was placed on hold several times for over 25 minutes in total. I was was finally informed that the price of the return flight had increased by almost $100 and I had to pay the difference. At this point I tried to cancel the ticket but Andrew (their agent) told me that this was not possible. He also asked me to send a photo of my credit card and driver's license for approval as it was an international credit card. I told him that I was not comfortable doing so but he insisted that my ticket was already issued and could not be refunded. I do not appreciate their tactics of false advertising one airfare and charging another, I would have preferred to cancel my transaction altogether with this dubious website. I will NEVER use cheapbestfares.com ever again.