Don’t do it
So the dress is beautiful and I feel like it’s quality- BUT, they do not make returns possible, even though they say they do. I emailed (per instructions) about returning the dress purchased and the responded in 48 hours asking for pictures to verify size of dress, I emailed pics three days later (as I was out of town) and I have emailed three more times since then with absolutely no response. I believe they do this so that you run out of time for their 14 day return policy from the time you receive the dress. And it has to be mailed back to China! That takes 6-10 days and is not cheap. I gave up and given the fact that their lack of communication would mean I could not get the dress back within the time table and then I would imagine they would decline the return for that reason, after the trouble and expense. This is just my honest review. I will not purchase from them or their multiple companies again. I believe, Llella are the same company. Can’t recommend. UPDATE- they have emailed me and I have forwarded to them emails I sent with the requested information for the return that were sent within their return timeline. If they take the dress back- as they rightfully should, I will update my review. I do not leave reviews lightly and I only do so to help a future buyer avoid a bad exp and or tell them about a really good one. Update: still ZERO affective communication with return agent Catrina. I have now emailed her the pictures she requested 5 times. Still no resolution. I DO NOT RECOMMEND BUYING UNLESS YOU KNOW FOR CERTAIN YOU NOT NEED TO RETURN. It is clear they stall and delay return communication until people give up. NOT ETHICAL BEHAVIOR.