Non-existent after the sale service when needed.
If you ever have a problem that requires physical repair or replacement of your Hear.com hearing aid be prepared to find out how poor their after the sale service really is. You will be kicking yourself for not purchasing from a local provider. I purchased from Hear.com and they were all ever so friendly and helpful before and during the sale process. Ten moths later I had a problem that required physical repair to one of their top of the line $4200 hearing aids and they were no where to be found. Emails are returned from an automated service explaining that they are currently experiencing a higher level of calls...and to please be patient. Telephone calls put you on hold only to tell you after waiting for several minutes that they are too busy to take your call and then tell you to try again later before disconnecting the call. When someone finally did call me back after a week they promised to send me the address where I could send my broken hearing aid and then followed through with the address. Their pricing for a good quality hearing aid is just not that much less that you could find through a local provider for the same product under the real manufacturers name. Hear.com just has them private labelled for themselves to resell under the Hear.com label. This was my first hearing aid purchase and I suspect it will not be my last...but it will definitely be my last through Hear.com. Don't be fooled by their friendly sales reps who are likely working on a substantial sales commission and know they will not have to be involved with you again once the sale is completed. I have been an independent sales rep for over 50 years and if I provided after the sale customer service like Hear.com I would have been out of business after my first year.