Türkiye
The machine went bad after 3 months of usage. And their customer care doesnt even respond to chat messages in their app. And when I reach out over email, they send me a time to book a virtual meeting 3 weeks later. This company makes very unreliable low quality product and their customer support is even worse than the quality of their device.
update: I received the device and its very good. thank you. wish the delivery experience and communication was better. ----- No delivery even after 10 weeks. And they tell me they haven't even allocated the device, let alone ship it. --- i have communicated with you guys since week 8 and i was told its on track and that i should stop mailing and asking and i will get the device by 5th feb (10 weeks). Even on 3rd feb when i asked why i havent received any shipping information you guys said its on track to be delivered by 5th feb. Then after 10 weeks you guys apologise and say you will put me on priority for allottment. why wasnt i put on priority list earlier. And now its 11 weeks and there is still no shipment information. which means god know when you will ship and when it will arrive. You guys are lying and misleading and your customer care only stalls with no clear information. if you cannot promise your delivery, you should shut down your company rather than harass the paying customers and lying through your teeth.