8 projects,$250, and a month of work and no free shipping!!
Just a few words of warning:1- I converted 8 projects from mobile to desktop over a span of a month because their systems don’t talk!! So be careful to use only a desktop! 2- if you see basic options for layouts, and a non user friendly application with minimal configuration choices then reach their support centre as certain browsers and devices limit functionality on the website. 3-read the fine print when adding vouchers to products as the voucher needs to exactly match the product to be applicable otherwise you will be redoing the project you have to make sure the vouchers exactly. This build was honestly very time consuming and I had a terrible overall experience on the platform because I didn’t have all the functionality. I have been scrapbooking for 13 years online and this was the worst experience I had ever had until I called the call centre and spoke to Kevin. He spent several hours to get my projects over the finish line and did his best to try to get them out for Mother’s Day. His customer service and helpful attitude were top notch. I was very angry that I had spent nearly $250 in vouchers at photobook and many more hours building the projects to find that none of them were eligible for free shipping. Again read the fine print in the voucher purchase so you don’t feel scammed by the time you get to the checkout! They were inflexible in offering free or reduced costs for shipping. Overall I would have walked away as a VERY disappointed, disgruntled user if it weren’t for Kevin walking me off the ledge and identifying the issues I was having with platform. The customer support was the best I have ever received.