Prepare for aggravation
I have been vaping since 2010. I have been a customer for geek vape for at least the last 2 years. Today for the first time I needed a replacement for a pen that I bought 10 days ago. So of course I contacted customer service via a chat bot where I was informed I have to take videos proving that a the pen is charged which I did that I have replaced cartridges which I did to show me trying to draw and get anything out of this pen which I did. At which point I was told now I have to send them the link so they can review it to see whether the pen is defective. All of this to get a replacement for the very first time in 2 years? This is unacceptable. This isn't customer service. This is customer. We got your money now leave us alone. Geek vape you are not the only people that sell vaping supplies wake up!!!