You need to be prepared if you order from Litfad!!!
Their delivery and courier info was non existent. I had to email them to find out where my chest of drawers were only to find out it had arrived at the courier company a month earlier. Nobody had contacted me. They finally tracked it down and then without any warning I get a call to say it is on board for delivery. I explain it has to go up two flights if stairs. No problem he says. Then he arrives and takes a look and says he can't do it. It's a very heavy 142kg flat pack. I send it back. I live on my own. I was not given any opportunity to pay extra for a heavy delivery. They turn up again the next day. Same story. This time I give in ad i can see i have the choice of either sending it back at my own cost or figuring it out feom here. He and I have to carry it from the truck. Major OHS issue here I feel. So the first part of this story is terrible. No communication. No warning. No.opportunjty to pay for appropriate help with delivery. My bro in law and his mate come over and carry it up two flights of stairs and we open it up. No instructions and over 120 screws and washers and bolts of all different sizes as well as 12 drawer runners and a whole lot of wooden pieces. This is not an IKea experience. There are literally no instructions and a very complex drawer unit to assemble from scratch. It required all 3 of us over many hours and we needed a drill and screwdrivers. We did it. And it looks wonderful. Very proud of our efforts given the zero starting point. But for $1000 I expected an assembled unit, with the appropriate delivery information and two people to deliver to the location in my house of my choosing. So you pay a lot of money for no service at all. Nothing. If it hadn't been for the two lads, I'd have had no chance getting this moved or assembled. And tbh, most people would have struggled putting this together with no instructions. I was lucky Jamie is an engineer and home Reno's is his hobby. The emails with Litfad were answered promptly. And they clearly communicated with the courier company at some point because it was located and found its way from their warehouse to the truck. And the unit itself is of good quality and very attractive. Even has soft closing drawers. But I wouldn't do this again. Way too many variables and not enough customer service. If there had been an issue such as a damaged or missing part, I can see from other reviews that I would have not been able to have that addressed without a lot of time, and return delivery cost. I'd recommend you go somewhere else unless you're prepared for all of the above. Oh and the delivery time wasn't bad. I ordered in early January. They emailed and said it would arrive afeelter Chinese new year and gave me 5% discount or an offer to cancel. And it was delivered to the courier within 6 weeks. But it then got 'lost' and if I hadn't followed up at the end of March, it would still be sitting in some dark corner of a warehouse somewhere.