First and foremost
First and foremost Before anyone comes for me I am writing this as a true review and this experience should never happen to anyone … I wanted to get a unit from a different vendor other than Amazon because my husbands gala is at the end of the month and I wanted to invest a little more in hair to last longer . Usually I don’t spend a ton and I wanted to just do something for myself which is why I purchased the units . When they arrived I was excited because I was like wow I finally have an investment that will last . Upon opening the package I noticed a smell. I was like ok no big deal I’ll wash before install an I placed them to the side. I opened them days later to see which one I would use for my event and that’s when my world was turned upside down . I tried them on and was immediately disappointed as they are NOT alopecia forgiving units . Sad almost in tears I decided to reach the seller about a return and that’s when I was slapped again. The seller asked me if I had let my stylist do the fitting or if I did it myself , then it went to if I return the units because they ship from China, it will be a large customs charge and other shipping fees almost equally more than $100 then it went from oh you can just sell it to somebody like a friend then the thing that kind of made me want to just screen was when they had the nerve to try to offer me $15 and then it went to $20 off as part of a refund to make things right . Like are you kidding me. Like I told the seller I’d pay $250 for these units and 15 or $20 was a slap in the face. They were so unreasonable and not understanding that when you suffer from alopecia you already have high anxiety the last thing that you want to have to worry about is your hair now I have nothing that I can potentially get here in time before my husband’s gala. Thanks a lot for ruining my experience looks like I will always shop Amazon from here on out.