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Melvin Lau

Singapore

1 Reviews
3 Reads
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1 review

M1 Limited

M1 is EXTREMELY DISHONESt (25 year long customer)

M1 mobile service provider - Their system had a technical glitch which resulted in suspension of services for weeks as they lost our credit card data details and we did not know it for so long and kept testing the SIM card and phone by every other means. They refused to acknowledge the glitch, had to audacity to insist payment and keep insisting they sent a notification and kept deflecting on our question to ask if this was a technical issue. We DID NOT receive a notification. How can the notification of the issue be sent in March when the technical issue already took place in January? They are damn DISHONEST and this is coming from a customer who stood by them for 25 years through thick and thin for a 1/4 of a century. Very very very dishonest. Only when we hammered them on the phone and insisted they answer the hard question did they come out with a resolution, and again still not admitting to anything at all. Disgustingly dishonest.

2024-04-04