Poor Customer Service & Dishonest: RF 10C light
I ordered a SmallRig RF 10C light, and after placing my order, I wasn’t informed of any delays or stock issues. I only found out after reaching out myself, which is already unprofessional. To make up for the delay, they offered me a 10% discount—but only for a future purchase. When I reasonably asked for the discount to be applied to my current order (or refunded the discount amount), they refused, claiming they “don’t support direct refunds,” which makes no sense. After pressing the issue, they simply ignored my messages. Instead of taking responsibility for their mistake, they made the situation even more frustrating. If this is how they treat customers, I won’t be buying from them again. Be warned—if something goes wrong with your order, don’t expect any real support.