Bad customer service representative on my case.
Concerning a technical issue with my drone. I sent the drone in to be tested and hopefully fixed. The customer service representative that tried to relay what the technicians had done to test my drone treated me like I was an idiot. He was rude, did not have the answers to questions I asked about the tests run, and acted like I shouldn’t have any questions or concerns. He had a “take it as it is” attitude and not a helpful “I understand your concern let me see what I can do” attitude. I wish I could have just talked to the technician who actually is working on my drone and not this person who should not be in customer relations for so many reasons. Lack of decorum, lack of knowledge, he talked too fast with a heavy accent and was annoyed when I asked him to please repeat himself, he got frustrated rather than helpful with questions and had an overall bad attitude. Makes me want to switch drone manufacturers.