SCAM drop shipping with issues
Website and name is all setup to look like a UK company however it is only when the issues crop up you realise it is just a drop shipping scam. Ordered a 3 Seater cover as per the sizing specification on the website. Three weeks later the parcel turns up from China, the instructions don't match the product and more importantly the product doesn't fit! Contacted customer service who originally suggested I had ordered the wrong size despite sending photos. Then said they would send a bigger size. I said no I wanted a refund so they said I need to ship it back to China. Stopped responding after I said I was happy to ship it if they refund me and pay me the shipping cost - it is their fault! Avoid at all costs and buy something local - at least it's easier to refund if there is a problem. Will work with card company on getting my money back.