So Far So Good
I had a discovery call with the dietition and that went very well. She was very knowledgeable, kind and helped solve things that would have been a block for me personally. I later had a couple more questions, so I call the number she gave me, and I left a message. I received an email very shortly after, with a direct line to customer service. I call that number, spoke with the gentleman, he answered all my questions in detail. He also was knowledgeable. He was also kind and patient. Neither person put pressure on me, and were professionally friendly. I think customer service person's name is Manuel. So I'm off to a great start.